I like fried chicken. I have a used-to-be-favorite fried
chicken fast food chain where the fried chicken isn’t as good as it used to be.
Every so often, I go back to see if they have remembered how they used to fry good
tasting fried chicken. So far, they have not remembered but I keep hoping.
As I walked up to my used-to-be-favorite fried chicken
store, I saw the manager outside picking up cigarette butts. I’ve seen him
picking cigarette butts up before and long ago I figured out he’s outside picking
up butts because he’s afraid to go inside because of what his chicken sellers
might be doing that he can’t bear to watch them doing.
In times past he has been very open with me about his never-ending battle to train his chicken sellers to know what the heck they are doing. He once told me about an interaction he overheard between a chicken customer and one of his chicken sellers who, up to that point, he thought was one of his best chicken sellers…
- The customer had rung up a tab of $17.80.
- The register’s computer was not working, and his chicken seller was baffled about how much change to give to the customer who was anxious to get to eating his chicken because it was getting cold.
- His chicken seller said to his customer, “I can’t give you your change because the register’s computer is down and it will not tell me how much change to give you”.
- The hungry customer said, “Give me $2.20”.
- The chicken seller looked flabbergasted and said to the hungry customer, “You did that in your head?!”
I then went into the store to get my almost free chicken.
First, I got to tell you why my chicken was almost free. If a customer takes
the chain’s satisfaction survey online, they get a code that allows them to get 2
pieces of chicken and a biscuit if they buy a big soda (the soda is the almost free
part).
I showed the chicken seller my sales slip with my code
written on it. (Some parts of my Blog Postings are made up but this part is not
made up.) The chicken seller looked at the coded sales slip and said,
“What’s that?”
At that moment I had full appreciation of the manager’s
battle to train his employees.
Oh yea, the part about the $2.20 change in the head
calculation was also not made up, although it did not happen in a
chicken store.
Would I kid u?
Smartfella
Lagniappe: If you have not
bought one or two of my books lately and you want to buy one or two or you have
a friend or enemy you want to buy one or two for, go to https://www.amazon.com/Foolishness-Alexander-J-Ortolano-ebook/dp/B00AJ3IYI8/ref=sr_1_1? and
buy one or two.
